Terms & Conditions

  1. Through this agreement, Kiddie Commute agrees to provide transportation to and/or from the designated locations for the agreed upon dates of service.  Kiddie Commute transportation services shall be provided in accordance with the rules and regulations applicable in San Diego County, State of California.
  2. We will always strive to be on-time, however, pick up/drop off time estimates are +/- 15 minutes of scheduled time(s) and can vary based on traffic flow and weather conditions, and thus are subject to change.  Other contingencies like traffic congestions, accidents along the route and other children being late can also cause delays, which are beyond our control.  Kiddie Commute shall not be held responsible for such delays. 
  3. Any time that your child will not require transportation as scheduled for non-emergency situations, notification must be made to Kiddie Commute offices no less than forty-eight (48) hours prior to the scheduled pick-up time.  Parents/Caregiver/Legal guardian may e-mail customercare@kiddiecommute.com or call 619-254-6500 24 hours a day, 365 days a year, as we will honor voicemail cancellations.  For each failure to provide this notification the prepayment for any rides will be forfeited and no credits/refund will be provided.
  4. Cancellations/Credits- Credits will not be given for last minute cancellations due to the guarantee of the space and time for your student. Cancellations that have been given adequate notice (48-hour advance or emergencies) will go into a credit account. Auto-billing will then continue at the normal weekly amount. Once enough credits have been accumulated for a full week of transportation based on the current subscription package, auto-billing will be paused, and a full week will be credited. Auto-billing will resume after the full amount of credits have been used.
  5. Length of subscriptions- All subscriptions will run for 12 weeks. After which the option to re-subscribe will be given. Early cancellations (prior to 12 weeks) will incur a $50 early cancellation charge.
  6. Date of Auto-billing- Subscription payments will post automatically every Friday. Daily rate users must manually pay the Friday before the week where service is needed.
  7. Time of Routes- Daily rates and regular packages receive one fixed pickup or drop off time. These packages work for parents who need a fixed pickup time but are flexible with the drop off time. This helps with flexible scheduling of our carpooling service.
  8. 1.6.a Premium package users will receive both a fixed pickup and drop off time. This will work for parents that need students picked up at a specific time and dropped off to an extracurricular or appointment. This prevents any other students to be on the route, thus needing a private car.
  9. 1.6b Premium package subscribers have the option to add on a private driver to remove the possibility of other children being on the route. This option is only available on premium subscribers and accrue an additional $20 per ride charge.
  10. School closures/holidays- in the event of a pre-scheduled school closure, auto-billing will still occur. However, we will refund no later than the Monday after billing as occurred for the unused rides coinciding with the school closure. This only applies to school closures less than 2 days. For school closures/holidays of 3 days or more auto-billing will be paused. The paused auto-billing will resume the Friday before school is back in session. Any trips needed before auto-billing resumes will need to be paid individually.
  11. All services are prepaid and nonrefundable.  We will provide credits for cancellations that are made 48 hours in advance of scheduled ride. For absences, cancellations, holidays, school breaks, expulsions, or suspensions, we reserve the right to pause or credit for any days that may have been overlooked by either party, within the calendar year.
  12. 1.8 Taxes- $1.03 per ride will be added on all rides for state compliance fees.
  13. Sick days- A cancellation that occurs due to an illness will be credited towards the riders account for future use. A maximum of 3 occurrences in a calendar year for subscription clients only. Daily rate users are not subject to credits.   
  14. Kiddie Commute will do our best to provide reasonable drive times, but our vehicles are transporting several students on each trip.  This means drive times will vary, depending on your location.  All pickup and drop off times are estimates and subject to vary as our schedules changes with new students being added to an existing route.  This does not apply to premium subscribers with the private car add on feature.
  15. Due to consideration for all our customers, maximum wait time at each stop is five minutes, unless additional wait time has been approved.  Please have your kid’s ready and waiting outside for our driver to ensure on-time arrival at your school/activity. 
  16. If for some reason, Kiddie Commute fails to pick up your child due to an unplanned event or emergency, you will be credited with that absence on your next statement.  If we are unable to continue to provide transportation for any reason, you will receive notice 10 business days prior to any change being implemented.         
  17. Seat belts or booster seats are required for all passengers in Kiddie Commute vehicles.  Kiddie Commute reserves the right to terminate transportation for any child that does not cooperate with the use of seat belts or booster seats. 
  18. Kiddie Commute reserves the right to cancel this agreement without notice at any time due to disciplinary problems with a child while riding in our vehicles. 
  19. Kiddie Commute is not liable for the health, safety, or welfare of your child once your child is dropped at the agreed upon destination. 
  20. Any damage to our property caused by a rider is the responsibility of the Parent/Guardian.